Have you ever rented out an amazing Airbnb in hopes of having a relaxed weekend with your family, or maybe an amazing trip with your partner? Maybe you’ve got a cabin in the mountains, on a lake. Or a cool loft in the city. Airbnb is super convenient, and you don’t have to deal with the stuffiness of hotel check-ins.<\/p>\n\n\n\n
But what do you do when you have a problem? Maybe you have a leak or maybe you’ve got a roach infestation. What do you do if you’ve got Cockroaches in Airbnb<\/em><\/strong> lodgings?<\/p>\n\n\n\n Since cockroaches are basically everywhere<\/a>, it’s not surprising to find them in Airbnbs. Encountering a cockroach during your stay at an Airbnb is not unusual. <\/p>\n\n\n\n Now that we know the essentials that should be followed when encountering these unwanted guests on Airbnb, let\u2019s further dissect the dos and don\u2019ts.<\/p>\n\n\n\n\n\n\n\n While the idea of your rented Airbnb having a sudden cockroach infestation<\/a> is disgusting, it is also not uncommon. It happens in hotels, too<\/a>!<\/p>\n\n\n\n However, seeing any signs of an infestation as a cockroach, droppings<\/a>, or even a dead roach husks<\/a>, you can be confident that if you find those, there are likely far more that you can’t see. <\/p>\n\n\n\n Immediately photograph or video the evidence of infestation so that you can present it to your host, and\/or to your Airbnb representative.<\/p>\n\n\n\n Immediately photograph or video the evidence of infestation so that you can present it to your host, and\/or to your Airbnb representative.<\/em><\/p>\n\n\n\n As a guest, you have certain steps to take when you\u2019re encountered this nasty situation. Here\u2019s what you need to do if you encounter these creepy crawlies in your Airbnb:<\/p>\n\n\n\n Whether you\u2019re staying at a hotel or an Airbnb, the first action to take as soon as you encounter a cockroach is to take a picture to support your claim. Since you\u2019ll be demanding a refund, it is critical for you to provide solid evidence, both for your host and for Airbnb itself. <\/p>\n\n\n\n If you\u2019re desperate and still need a room, ask the host to thoroughly clean the room and perform adequate pest control services to eliminate any signs of cockroaches in the future. <\/p>\n\n\n\n The most important thing to do is communicate your troubles with the Airbnb host and file a complaint. In a case like this, we would suggest sending a message with the photographic evidence, and requesting a call back from the host to understand the next steps.<\/p>\n\n\n\n You can explain to the host what you have found, and what remedy you would like. If the host has other properties in the area, perhaps they can shift you to another one while the roach problem is remedied. If not, you can ask for a refund. <\/p>\n\n\n\n Make sure that your tone is stern but friendly. Don’t be mean, don’t insult your host, don’t freak out and say that their home is disgusting. Simply say that you have found evidence of a cockroach infestation and would like a refund.<\/p>\n\n\n\n Make sure that your tone is stern but friendly. Don’t be mean, don’t insult your host, don’t freak out and say that their home is disgusting. Simply say that you have found evidence of a cockroach infestation and would like a refund.<\/em><\/p>\n\n\n\n With luck, the host will be able to accommodate your needs. But they may be unwilling to provide a refund, and if this is the case, you’ll need to reach out to Airbnb corporate.<\/p>\n\n\n\n You can reach out to Airbnb directly. Depending on where you are in the world, there are different contact phone numbers. The main guest help website can be found here<\/a> and you can also use the app.<\/p>\n\n\n\n Note that some Airbnb representatives may not feel that a small number of roaches warrants a full refund, but others will offer a refund and maybe even a voucher for other lodgings. If you find that your representative is not taking your issue seriously, you could try calling the helpline back again and see if another rep sees it differently.<\/p>\n\n\n\n Be reasonable, polite, and firm.<\/p>\n\n\n\n Be reasonable, polite, and firm.<\/em><\/p>\n\n\n\n Although finding cockroaches in an Airbnb is a nightmare<\/a> for a guests, the hosts are at risk in this situation. Your guests may give bad reviews and permanently mark your listing as low quality.<\/p>\n\n\n\n You should take your guest complaint seriously and respond as best you can to reasonable requests. Be polite and apologetic, and try your best to work the situation out.<\/p>\n\n\n\n You should take your guest complaint seriously and respond as best you can to reasonable requests. Be polite and apologetic, and try your best to work the situation out.<\/em><\/p>\n\n\n\n Here\u2019s what you should do if you\u2019re an Airbnb host and you come across the troubling situation of a cockroach complaint:<\/p>\n\n\n\n If you regularly get your home treated for pests, you can send over the evidence of the last visit by an exterminator to your guests (a receipt or paid invoice is good). This will help show the guests that even if there are some number of roaches on site, a professional is regularly treating the Airbnb and hopefully whatever infestation is a small one.<\/p>\n\n\n\n If you’ve already got a company on board, reach out to them as soon as possible and tell them your guests have found evidence of infestation. See if someone can get over there immediately to assess the situation.<\/p>\n\n\n\n If the expert says that it’s unlikely there’s an infestation, this may calm everybody’s nerves.<\/p>\n\n\n\n If the expert says that it’s unlikely there’s an infestation, this may calm everybody’s nerves.<\/em><\/p>\n\n\n\n A roach infestation is not your fault. Roaches are everywhere, and depending on your climate and location, even if you keep your Airbnb spotless, perhaps your neighbors don’t. Sometimes these infestations just happen. <\/p>\n\n\n\n
\n\n\n\nCockroaches in Airbnb<\/h2>\n\n\n\n
\n\n\n\nWhat should guests do if they find cockroaches in an Airbnb?<\/h2>\n\n\n\n
1. Get Photographic Evidence<\/h3>\n\n\n\n
2. Contact the Host<\/h3>\n\n\n\n
3. Contact Airbnb Help<\/h3>\n\n\n\n
\n\n\n\nWhat should hosts do if they receive a complaint of cockroaches in an Airbnb?<\/h2>\n\n\n\n
1. Provide Any Evidence You Have of Pest Control<\/h3>\n\n\n\n
2. Contact Your Pest Control Company<\/h3>\n\n\n\n
3. Offer a Refund or Change of Accommodations<\/h3>\n\n\n\n